Shipping Policy

Last Updated: November 10, 2026

At Boldix, we want your shopping experience to be simple, convenient, and reliable. We carefully prepare orders containing our stationery, greeting cards, journals, notebooks, paper goods, and gifts to help ensure they arrive safely.

This Shipping Policy explains how we process orders, calculate shipping costs, provide delivery updates, and handle shipping-related issues.

1. Shipping Destinations

Boldix primarily serves customers throughout the United States.

We ship to eligible U.S. destinations supported by our shipping services and displayed during checkout.

Available shipping options depend on the delivery address, product availability, package characteristics, and carrier service.

Customers must provide a complete and accurate shipping address when placing an order.

We currently process orders for delivery to residential and business addresses supported by the available shipping services.

2. Order Processing Time

Orders are processed during our regular business operating schedule.

Our standard order processing schedule is:

• Monday – Saturday: Orders are processed during business hours.

• Sunday: No order processing.

• U.S. Public Holidays: No order processing.

Most orders are prepared for shipment within 1–3 business days after payment confirmation.

Processing time includes order verification, payment confirmation, product preparation, packaging, and shipment arrangements.

Processing time is separate from carrier transit time.

During periods of high order volume, promotional events, or unexpected operational disruptions, processing may take longer.

3. Daily Order Cutoff Time

Boldix observes a daily order processing cutoff of:

5:00 PM Central Time (CT)

Our order schedule is as follows:

• Orders placed before 5:00 PM CT are scheduled to enter processing on the same business day.

• Orders placed after 5:00 PM CT are scheduled to enter processing on the next business day.

• Orders placed on Sundays or U.S. Public Holidays are scheduled to enter processing on the next business day.

The cutoff time determines the processing schedule and does not guarantee same-day shipment or delivery.

Time Zone Information:

All order cutoff times and customer service hours follow U.S. Central Time (CT), including:

• Central Standard Time (CST): UTC-6.

• Central Daylight Time (CDT): UTC-5.

The applicable time zone changes automatically with the U.S. daylight saving schedule.

4. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery dates are displayed during checkout.

Delivery estimates depend on the destination, selected shipping service, carrier transportation schedule, and order processing time.

Once an order has been shipped, the carrier is responsible for transportation and final delivery.

Actual delivery dates may vary due to weather conditions, carrier delays, peak shipping periods, transportation disruptions, or other circumstances outside our reasonable control.

Customers should refer to the estimated delivery information provided at checkout and the tracking updates supplied after shipment.

5. Shipping Costs

Shipping charges are calculated according to the available shipping options and displayed at checkout before payment is completed.

The shipping cost may depend on:

• Delivery destination.

• Package weight and dimensions.

• Number of items ordered.

• Selected shipping service.

• Applicable shipping promotions.

Any shipping fees charged for an order will be shown during checkout before the customer completes the purchase.

Customers are responsible for reviewing the final order total, including shipping charges and applicable taxes, before submitting payment.

Free shipping promotions will be honored according to the specific terms displayed when the promotion is offered.

6. Order Confirmation and Tracking

After successfully placing an order, customers will receive an order confirmation email containing their purchase details.

Once the order has been shipped and tracking information becomes available, we will send a shipping confirmation email with the tracking number and carrier information.

Customers can use the tracking number to monitor shipment progress and delivery updates.

Please allow time for the carrier's tracking system to update after the package has been handed over.

If tracking information does not update for an extended period, please contact our customer service team for assistance.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review the following details before completing your order:

• Recipient's full name.

• Street address and apartment or unit number.

• City, state, and ZIP code.

• Contact phone number.

• Email address.

If you notice an incorrect shipping address after placing an order, contact us immediately.

We will make reasonable efforts to update the address before the order enters processing or is handed over to the carrier.

Once an order has been processed or shipped, address changes may no longer be possible.

Boldix is not responsible for delivery problems resulting from incorrect or incomplete address information supplied by the customer.

If a package is returned because of an incorrect address, please contact us to discuss the available resolution.

8. Delayed Shipments

We work with shipping providers to ensure orders are delivered as efficiently as possible.

However, delivery delays may occur due to:

• Severe weather conditions.

• Carrier operational disruptions.

• High-volume shipping periods.

• Transportation or sorting delays.

• Incorrect delivery information.

• Other events beyond our reasonable control.

If your shipment is delayed beyond the estimated delivery window, please contact us with your order number.

Our team will review the tracking information and assist with the next appropriate steps.

If we cannot ship your order within the time originally promised, we will notify you of the delay and provide the revised shipping information. Customers will be given the option to accept the delay or cancel the affected order for a refund in accordance with applicable law.

9. Lost, Missing, or Damaged Packages

If your package appears lost, has not arrived, or arrives damaged, please contact Boldix customer service.

For damaged shipments, please provide:

• Your order number.

• Clear photos of the damaged product.

• Photos of the shipping box and packaging.

• A brief description of the issue.

For packages marked as delivered but not received, we recommend checking the delivery location, mailbox, front entrance, household members, and nearby delivery areas.

You may also contact the shipping carrier for additional delivery information.

Our team will review the available tracking and order information and work with you toward an appropriate resolution.

10. Incorrect or Missing Items

If you receive an incorrect product or discover that an item is missing from your order, please contact us within 7 days of delivery.

Include your order number and clear photos of the products received and the packaging.

After reviewing the information, our customer service team will help arrange an appropriate solution, such as sending the missing item, replacing the incorrect product, or issuing a refund.

Verified fulfillment errors will be handled without additional product charges to the customer.

11. Multiple Shipments

Some orders may be shipped in separate packages depending on product availability, packaging requirements, or fulfillment arrangements.

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.

You will not be charged additional shipping fees beyond the amount confirmed at checkout unless you separately authorize an additional purchase or shipping service.

12. Business Address and Return Shipping Address

The business address displayed on the Boldix website is provided for business correspondence and customer contact purposes.

It is not our shipping warehouse, fulfillment facility, or return receiving address.

For return requests, customers must contact our customer service team before sending any products back.

Our team will review the request and provide the designated return shipping address and instructions.

Please do not send returned merchandise to the business contact address without prior authorization.

For complete return eligibility, refund procedures, and exchange information, please review our Refund & Returns Policy.

13. Order Cancellations

Customers may request an order cancellation before the order has entered processing or been shipped.

To request a cancellation, contact us as soon as possible with your order number.

Once an order has entered processing or has been handed over to the shipping carrier, cancellation may no longer be possible.

Eligible cancellation refunds will be issued to the original payment method.

14. Contact Information

If you have questions about shipping, delivery estimates, tracking information, or an existing order, please contact our customer service team.

Business Name: Boldix

Business Address:
45 Buford Ln, Poplarville, MS 39470, United States

Email: boldix@vipcareo.com

Phone: +1 510-230-2519

Website: Boldix

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM

Sunday: Closed

U.S. Public Holidays: Closed

Time Zone: U.S. Central Time (CT)

Messages received outside business hours will be reviewed on the next business day.

Daily Order Processing Cutoff: 5:00 PM Central Time (CT).

Thank you for shopping with Boldix. We appreciate your trust and look forward to delivering a pleasant shopping experience.