Refund policy

Last Updated: November 10, 2026

At Boldix, customer satisfaction is important to us. We want every purchase to bring a little more creativity, organization, and joy to your everyday life.

We carefully select our stationery, greeting cards, journals, and gift products to provide customers with a pleasant shopping experience. If something isn't right with your order, we're here to help.

Please review our return and refund guidelines below.

1. Return Eligibility

Boldix accepts return requests within 30 days of the delivery date.

To qualify for a return, the following conditions must be met:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • The item must not show signs of wear, damage, or use caused after delivery.

  • Proof of purchase or the original order number must be provided.

Items that have been used, damaged after delivery, or returned without their original packaging are not eligible for standard returns.

2. Non-Returnable Items

For hygiene, product quality, and inventory reasons, the following items cannot be returned:

  • Gift cards.

  • Digital products and downloadable items.

  • Personalized or custom-made stationery and gifts.

  • Items marked as Final Sale.

  • Products that have been used, written in, or altered after delivery.

These restrictions do not affect your rights regarding defective, damaged, or incorrectly shipped merchandise.

3. How to Request a Return

All returns must be approved by our customer service team before being shipped back.

To start a return, please contact us with the following information:

  • Your full name.

  • Order number.

  • Product name.

  • Reason for the return.

  • Photos of the product when reporting damage or incorrect items.

Contact Information:

Email: boldix@vipcareo.com

Phone: +1 510-230-2519

Our customer service team will review your request and provide return instructions, including the designated return shipping address.

Important: The business address listed on our website is our business contact address, not our return warehouse. Please do not send returned merchandise to the business address. Customers must obtain the authorized return address from our customer service team before mailing any items.

Unauthorized returns may experience processing delays.

4. Return Shipping Costs

For standard returns due to a change of mind, incorrect selection, or personal preference, customers are responsible for the return shipping costs.

For items that arrive damaged, defective, or different from what was ordered, Boldix will cover the reasonable return shipping costs and arrange an appropriate resolution.

Original shipping charges are non-refundable for standard returns.

We recommend using a trackable shipping service and keeping your return shipment receipt until your return has been completed.

5. Damaged, Defective, or Incorrect Items

We carefully check orders before shipment. However, if your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos showing the product and any damage.

  • Photos of the shipping packaging when relevant.

After reviewing your information, our team will work with you to arrange a replacement, refund, or another appropriate solution.

You will not be charged return shipping fees for verified damaged, defective, or incorrectly shipped products.

6. Refund Processing

Once your returned item has been received and inspected, we will send you an email confirming whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for us to process an approved refund after the returned merchandise has been received and inspected.

Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after this period, please contact us at boldix@vipcareo.com.

7. Exchanges

Boldix accepts exchange requests for eligible products within 30 days of delivery.

To request an exchange, please contact our customer service team before sending the original item back.

Exchanges are subject to product availability. Our team will provide instructions for completing the exchange.

If the requested replacement product is unavailable, we will help arrange a refund for the eligible returned item.

8. Order Cancellations and Changes

We understand that plans can change.

Customers may request an order cancellation or modification before the order has been processed and shipped.

Our daily order processing cutoff time is 5:00 PM Central Time (CT).

Orders placed before 5:00 PM CT are scheduled for processing on the same business day. Orders placed after 5:00 PM CT are scheduled for processing on the next business day.

Orders placed on Sundays or recognized U.S. holidays will be processed on the next business day.

Once an order has been processed or shipped, cancellation or modification may no longer be possible. Customers may request a return after delivery in accordance with this policy.

To request a cancellation or change, please contact us as soon as possible.

9. Customer Service Hours

Our customer service team is available during the following hours:

  • Monday – Saturday: 9:00 AM – 5:00 PM

  • Sunday: Closed

  • U.S. Public Holidays: Closed

Time Zone: U.S. Central Time (CT)

Messages received outside business hours will be reviewed on the next business day.

10. Contact Us

If you have questions about returns, refunds, exchanges, or an existing order, please contact us.

Business Name: Boldix

Business Address:
45 Buford Ln, Poplarville, MS 39470, United States

Email: boldix@vipcareo.com

Phone: +1 510-230-2519

Website: Boldix

We appreciate your trust in Boldix and look forward to making your shopping experience enjoyable.