Privacy Policy

Last Updated: November 10, 2026

At Boldix, we respect your privacy and are committed to protecting your personal information. We understand that your trust matters, and we take care to handle your information responsibly whenever you browse our website, place an order, or contact our customer service team.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when visiting or shopping at Boldix.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or shop at Boldix, we may collect certain information necessary to operate our online store and provide customer service.

Personal Information

Depending on how you interact with our website, we may collect:

• Full name.

• Billing and shipping addresses.

• Email address.

• Phone number.

• Order details and purchase history.

• Payment and transaction information.

• Information you provide when contacting customer support.

Payment card information is processed through secure payment providers. Boldix does not need to receive or store your full payment card number to process your order.

Device and Website Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and device information.

• Operating system.

• Website pages visited.

• Products viewed and shopping activity.

• Referring website or source.

• Cookies and similar tracking technologies.

This information helps us understand how visitors use our website and improve the shopping experience.

2. How We Use Your Information

Boldix uses collected information for legitimate business purposes, including:

• Processing and fulfilling customer orders.

• Arranging payment and shipping.

• Sending order confirmations and shipping notifications.

• Providing customer support.

• Responding to questions, requests, and complaints.

• Managing returns, refunds, and exchanges.

• Preventing fraudulent transactions and unauthorized activities.

• Improving our website, products, and shopping experience.

• Maintaining business, tax, and transaction records.

• Sending promotional emails when you have subscribed or otherwise provided the required consent.

We use personal information only for purposes consistent with this Privacy Policy and applicable law.

3. How We Share Your Information

Boldix does not sell customers' personal information or contact details.

We may share necessary information with trusted service providers that help us operate our online store and fulfill customer orders.

These service providers may include:

E-commerce Platform

Our online store is powered by Shopify, which provides the technology used to operate our website, manage orders, and support checkout.

Payment Providers

Payment processors receive the information necessary to securely process transactions and prevent payment fraud.

Shipping and Delivery Providers

We share relevant customer details, including names, shipping addresses, and contact information, with shipping carriers and delivery services to fulfill orders.

Website and Technical Service Providers

We may work with website hosting, security, analytics, and technical service providers to maintain and improve our website.

Legal and Regulatory Authorities

We may disclose personal information when required by law, legal proceedings, court orders, or legitimate requests from government authorities.

We do not authorize service providers to use customer information for purposes unrelated to the services they provide to our business.

4. Cookies and Tracking Technologies

Boldix uses cookies and similar technologies to support website functionality and improve your shopping experience.

Cookies may help us:

• Remember items in your shopping cart.

• Maintain shopping and checkout sessions.

• Understand website traffic and visitor activity.

• Improve website performance.

• Remember certain browsing preferences.

• Support advertising and marketing activities when enabled.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including shopping cart and checkout features.

Where required by applicable law, we provide cookie consent and privacy preference options for visitors.

5. Payment Security

We take reasonable measures to protect customer information during online transactions.

Payments are handled through secure payment processing systems. Sensitive payment information is transmitted using appropriate security technologies provided by our payment partners.

Boldix does not intentionally collect or store complete payment card details on its own systems.

Although we take reasonable precautions to protect personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Email Communications and Marketing Preferences

When you place an order, we may send transactional emails relating to your purchase, including:

• Order confirmations.

• Payment notifications.

• Shipping confirmations.

• Delivery updates.

• Customer service communications.

If you subscribe to our marketing emails, we may send you product updates, special offers, store announcements, and other promotional content.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Unsubscribing from marketing emails will not prevent us from sending important transactional messages related to your orders.

7. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Right to Know: Request information about the personal data we collect, use, or disclose.

• Right to Access: Request access to personal information associated with you.

• Right to Correct: Request correction of inaccurate personal information.

• Right to Delete: Request deletion of personal information, subject to legal exceptions.

• Right to Data Portability: Request a copy of certain personal information in a portable format.

• Right to Opt Out: Opt out of certain sales, sharing, or targeted advertising activities where applicable.

• Right to Non-Discrimination: Exercise your privacy rights without unlawful discrimination.

To submit a privacy-related request, contact us using the information provided in the Contact Us section.

We may need to verify your identity before processing certain requests to protect your personal information.

We will review and respond to requests within the time required by applicable law.

8. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

Subject to applicable legal requirements and exceptions, these rights may include:

• Knowing the categories and specific pieces of personal information collected.

• Knowing the categories of sources from which personal information is collected.

• Understanding the business or commercial purposes for collecting or disclosing personal information.

• Requesting access to or deletion of personal information.

• Requesting correction of inaccurate personal information.

• Opting out of the sale or sharing of personal information, including certain uses for cross-context behavioral advertising.

• Limiting certain uses and disclosures of sensitive personal information.

• Receiving equal service and pricing when exercising applicable privacy rights.

Boldix does not sell customer personal information for money.

If you would like to exercise your California privacy rights, please contact us at:

Email: boldix@vipcareo.com

Please include "California Privacy Request" in the subject line.

9. Children's Privacy

Boldix operates an online retail store intended for a general audience.

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

Parents or legal guardians who believe their child has provided personal information to us may contact our customer service team.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms.

These third-party services operate under their own privacy policies and practices.

Boldix is not responsible for the privacy practices, content, or security of websites operated by third parties.

We encourage customers to review the privacy policies of external services before providing personal information.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information to:

• Complete and manage customer orders.

• Maintain transaction and accounting records.

• Provide customer service.

• Resolve disputes.

• Prevent fraud and unauthorized activity.

• Meet applicable legal and regulatory requirements.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it in accordance with applicable law.

12. Changes to This Privacy Policy

Boldix may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable privacy laws.

Any updates will be published on this page with a revised Last Updated date.

We encourage customers to review this page periodically to stay informed about how their personal information is handled.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

Business Name: Boldix

Business Address:
45 Buford Ln, Poplarville, MS 39470, United States

Email: boldix@vipcareo.com

Phone: +1 510-230-2519

Website: Boldix

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
U.S. Public Holidays: Closed

Time Zone: U.S. Central Time (CT)

Messages received outside business hours will be reviewed on the next business day.

Order Processing Cutoff: 5:00 PM Central Time (CT).

Orders placed before 5:00 PM CT are scheduled for processing on the same business day. Orders placed after 5:00 PM CT, on Sundays, or on U.S. public holidays are scheduled for processing on the next business day.

Thank you for choosing Boldix. We appreciate your trust and are committed to treating your personal information with care and respect.